General
Signup
Equipment
Installation
Features
Rate
Plans
Shipping
Billing
General
1.What
do I need to use Prime World Inc. Broadband Phone
service ?
You need a high-speed Internet connection --
usually cable or DSL. You need a router, if
you want to use your computer for browsing
as well as Telephone. If you don't have a
router you can buy one from us or in the
market. If you have a ATA (Analog to digital
adaptor), then you are all set. The IP
phones, which you get from us, have two-port
connection by which you can connect your
computer without any router.
2.What
is an Internet or broadband phone or VOIP
phone?
High-speed Internet access (also known as
Broadband) is a connection to your home that
provides fast access to the Internet. These
connections can be a T-1, Fractional T-1,
T-3, DSL or Cable modem. Internet providers
in Belgium are Belgacom, Tiscalli, and
Telnet etc.. For maximum sound quality, we
recommend connections that are 256Kbps or
higher in both directions.
3.Can
I use my existing Phone with your service?
Yes, you may use your own device with any
SIP-compatible device to connect to our
service. This includes your own Cisco-ATA
186, an IP phone, a software phone, etc.
4.Is
my phone number listed in the Phone Book?
No. They are not listed in the public phone
book. But you can take special phone numbers
from us, which can be listed in the phone
book.
5.Does
Prime World Inc. work with Dial up connection?
No, you must have a high-speed Internet
service to use Prime World Inc., like a high-speed
cable modem or DSL.
6.Does
Prime World Inc. service work with DSL service
delivered by satellite?
No, our service does not work with satellite
service.
7.I
already have a network in my home. Will I be
able to subscribe to your service and use my
existing networking equipment?
Prime World Inc. will integrate with most networks very
easily as long as the network supports NAT
(Network Address Translation) and DHCP. NAT
is the translation of an Internet Protocol
address used within one network to a
different IP address known within another
network. Prime World Inc. service works well with
static and dynamic IP addresses.
8.My
PC only has a USB connection. Will the Phone
Adaptor fit into my network?
You will need to switch your high-speed
Internet connection from USB to Ethernet in
order to use our service. You must purchase
a router. If your computer does not have an
Ethernet card, you can purchase a USB to
Ethernet Conversion cable to connect your
computer to the router, and ultimately the
Internet.
9.Does
the person I am calling need to have your
service too?
No, you can call anyone (Prime World Inc. user, any
Fixed line, Mobile etc..) you like.
10.How
do I dial International numbers?
You can dial international numbers with the
dialling format of country code + area code
+ line number. Prime World Inc. uses E.164 dialling
format.
11.Can
I use my phone during power outage?
Typically, no. The ATA and your cable or DSL
modem both require electricity to operate.
Some customers, however, use a small desktop
UPS (battery backup power) so that they can
continue making calls for a short time when
the power goes out. Prime World Inc. does not provide
UPS's, but they are readily available at
most computer stores.
12.Do
you have a support phone number?
The best way to get your question answered
or problem solved is to email us at mailto:contact@primeworldinc.com
or mailto:support@primeworldinc.com.
If a phone call is necessary, one of our
customer service representatives or
engineers will contact you. This allows us
to answer common questions much more quickly
while making sure you don't have to wait on
hold to speak to someone!
13.Does
this work with my cell phone?
No, Prime World Inc. broadband phone service is
typically used with a touch-tone phone and
your high-speed Internet access. You can,
however, have calls forwarded to your cell
phone using our various forwarding features.
14.Do
I need a computer?
No, you do not need a computer for Prime World Inc. to
work. You may need one to access our website
if you intend on using advanced features
like call management, but it is not a
requirement.
15.What
is a VoIP ?
A category of hardware and software that
enables people to make telephone calls via
the Internet. Voice signals are converted to
packets of data, which are transmitted on
shared, public lines, hence avoiding the
tolls of the traditional, public-switched
telephone network (PSTN).
Signup
1.If
we select a plan do you ship all necessary
equipments?
Yes. We ship everything for you.
2.How
many days I have to wait to use your service
after making the payment for a calling plan?
It depends on the Local postal service.
Equipment
1.Can
I use my computer while I talk on phone?
Yes. You can use your computer.
2.DO
I need to have turned on my computer while I
talk on phone?
No. Your Prime World Inc. service works independently
from your computer so your computer does not
need to be turned on.
3.Can
I use my fax machine with your service?
Yes. Prime World Inc. can work with any standard FAX
machine.
4.What
types of phones work with your service?
All types of Analogue phones can be used
with Prime World Inc. service. Corded or cordless
telephones work exceptionally well.
5.What
is a router and do I need one?
A router is a device that allows you to
connect more than one piece of equipment to
your DSL or Cable modem. You do not need a
router to use Prime World Inc.. The Phone Adaptor that
we provide has built-in basic routing
functionality, which allows you to connect
your computer or your existing home network
to your Internet connection. You will be
able to use your Prime World Inc. service at the same
time that you surf the web without needing
any additional equipment.
6.Do
you support TV or Video on Demand?
We do not currently support DirecTV/Video on
Demand. We will provide in near future.
7.Will
your service work if I'm using Internet
Connection Sharing (ICS) technology?
We do not recommend ICS for Windows. The
lease time is automatically set for only 6
minutes. The Phone Adaptor needs a virtually
infinite lease time. Otherwise the Phone
Adaptor may reboot in the middle of a call.
We recommend that you purchase a DSL/Cable
Web-safe router that will provide NAT and
DHCP for your network.
8.What
is an ATA adaptor?
ATA- Analogue Telephone Adaptor is a device
that turns traditional telephone devices
into IP devices. It allows you to connect
analogue telephones and faxes to an IP
telephony network.
9.What
is the difference between CISCO ATA and
Elesign IP phone?
The Cisco ATA 186 works as an adaptor
between your Internet connection and a
telephone, enabling you to use any home
phone even a cordless one. Whereas the
Elesign IP Phone connects directly to your
Internet Connection or to your home Router,
providing you with all the convenience of a
regular phone without additional devices.
Installation
1.How
do I configure my broadband phone to work
with your service?
Please see the installation guide lines on
the website.
2.Will
I need assistance in installing ATAs or IP
phones?
No. Your IP phone or ATA is already
configured to work with your account. After
plug-in the devices, you can start making
calls. If you need further assistance
configuring your ATA or IP Phone, you can
contact our support team.
Features
1.Is
Internet service included?
No, Prime World Inc. does not provide Internet service.
2.How
many phone lines can I have?
You can have as many additional phone lines
as you like. There will be a monthly fee for
each extra line you choose.
3.Can
I keep my original phone number with your
service?
Yes. But you need to pay a little money in
order to map your phone number to our
service.
4.What
happens to my service if I move?
Your Prime World Inc. service will work as long as you
have a high-speed Internet connection.
5.
Can I take my phone adapter / Broadband
Phone adaptor with me when I travel?
Yes. You can take and use your Prime World Inc. service
wherever you travel as long as you have a
high-speed Internet connection.
6.Can
I replace my existing number with broadband
phone number?
Yes, we find that some customers use their
mobile phone as a back up and use the
Broadband Phone as their primary landline,
with the understanding and that power and
Internet connections could disrupt Broadband
services. We recommend having a back up
telephone line, as your phone will not work
if power is out or you experience a loss of
your Internet Connection and we do not offer
any emergency services.
Rate
Plans
1.Can
I change my rate plan at any time?
No, You cannot change the rate plan by
yourself. On request, we can change the rate
plan.
2.Can
unused minutes be carried to the next month?
No. Minutes are not carried over to the next
billing month.
3.What
are your international rates?
Please see the complete price list on the
website.
4.Can
I make calls outside of my calling plan?
No. You are not allowed to make calls
outside of your calling plan
5.Is
it free to call other Prime World Inc. members?
Yes. It is free.
6.How
much does it cost to get started?
Please see the complete rate plans in the
Rate plans section.
Shipping
1.Are
you shipping Sipura ATA ?
Yes. We ship Elesign ATAs, Elesign IP phones
and Sipura IP Phones.
2.My
package arrived damaged. What should I do?
If you receive a package that is visibly
damaged, please note the damage on the
carrier's freight bill or receipt. Be sure
to obtain a copy. Keep the original carton,
all packing materials and parts intact and
contact Prime World Inc. 's Customer Care department
immediately. Warranty coverage varies
depending on the type of device that you
choose. Please refer to the Prime World Inc. warranty
materials included in the packaging of your
device(s). Of course, if the damage is
covered, Prime World Inc. will replace your equipment
so you can begin using our services as
quickly as possible.
Billing
1.What
are the start-up costs? How much will it
cost monthly?
Please see the rate plans for complete
information.
2.How
do you bill for services?
Prime World Inc. accepts bank and credit card payments.
3.What
taxes do you charge?
We charge 21% for BTW in Belgium.
4.Can
I cancel my IP phone connection at any time?
Yes. You can cancel your service at any
time. You will be notified after
disconnecting and you will also be charged
till that date. Customer is responsible for
return shipping.
5.What
if there is a problem with my credit card or
payment?
If your automatic monthly credit card
payment cannot be processed for any reason,
we will notify you immediately by email. You
can log into your web account and re-enter
new information or simply reprocess the
payment with the existing credit card. If
payment is not received after ten days, your
service will be suspended for 14 days. You
can login and reprocess your payment at any
time to reactivate service. You will be
charged a ?3 reactivation fee. After 14
days, the account will be terminated. If
your account is terminated, you will have to
resubscribe to our service. If you need
assistance at any time, please contact
Customer mailto:customercare@primeworldinc.com.
6.Will
I receive a paper bill?
No, You will not receive any paper bill. If
you want, you can download the bills from
our billing site. If you want to receive by
post, you will be charged with little extra
money.
7.Do
I get charged for forwarded calls?
Yes, calls that are forwarded are counted
just as if you had made a call from your
Prime World Inc. phone to the final destination phone
number. So if your line is forwarded to a
local number, all incoming calls that are
forwarded will count as local. If your line
is forwarded to a long distance number, all
incoming calls that are forwarded will count
as long distance calls.
8.Do
I get charged for incoming calls?
No, you are not charged for normal incoming
calls.
9.Is
there any annual contract?
No, there is no term-commitment. You may
cancel your service at any time.
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